DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

36 Reviews

Write a review

Dealerships need five reviews in the past 24 months before we can display an overall rating.

Nearby Certified Dealers

SALES VISIT - NEW

I had a pleasant experience with a Auto Town Buick in GMC, they were very professional, I got the truck that I want it at a decent price without much fuss. GMC, they were very professional, I got the truck that I want it at a decent price without much fuss. More

SALES VISIT - NEW

Had been dealing multiple salesman who were Steven, Matt, and Javier on a new vehicle purchase. I would call and they would tell me it's available and to send over my info to start the purchase and then I ge and Javier on a new vehicle purchase. I would call and they would tell me it's available and to send over my info to start the purchase and then I get a call back telling me the vehicle was already spoken for after spending 3 hours in the purchase process. Next 2 weeks later the vehicle is still on the lot and called them up again and dip xxxx Steven said to just come on in and the vehicle is first come first serve now, no need to reserve. Also if your do not live in Oregon or out of town they won't sell some vehicles to you. More

SALES VISIT - NEW

They were pushy to sell my wife and I a truck. We came in see what our rate/payment would be. 3 weeks after buying the truck, the check engine light came on and I'm unsure what the issue is.Af We came in see what our rate/payment would be. 3 weeks after buying the truck, the check engine light came on and I'm unsure what the issue is.After looking at the window sticker of the pickup I bought back in June, thinking I was paying the total vehicle price and compared it to the retail buyer's order.. Huge price difference! Do not go to this dealer. They will lie and cheat you on price. Go elsewhere. More

SALES VISIT - NEW

Beware! They will screw you over and cushion there pockets. They illegally sold me a 90k brand new truck with recalls. Also when I went to pick up the truck and realized it wasn't what I was thinking pockets. They illegally sold me a 90k brand new truck with recalls. Also when I went to pick up the truck and realized it wasn't what I was thinking I was buying, They told me the deal was done and my best option is to sell for what I bought it. Also had told them I had my own financing they went behind my back, ran my credit and went through their lenders (also illegal) two weeks later when I found out about the recall that they new about and confronted them, the manager was rude and very unprofessional. Told me that I can have an attorney contact there legal team. I have seen so many bad reviews like mine and the only way dealerships like this will receive any consequences is by enough people filling complaints though gmc, the Oregon attorney General, the better business bureau, the consumer financial protection bureau and any other place you can think of. More

SALES VISIT - NEW

They should rename the dealership to Gougetown. They are currently adding additional dealer markup that equals GMC incentives so the list price is at or above MSRP. Negotiate if you want but every other dea currently adding additional dealer markup that equals GMC incentives so the list price is at or above MSRP. Negotiate if you want but every other dealer within 100 miles is less money. More

SALES VISIT - NEW

We went in to look at a new canyon, we were rudely asked if we had an appointment with anyone then begrudgingly brought inside. The dealer did not tell us his name nor ask for ours. Then he looked and said if we had an appointment with anyone then begrudgingly brought inside. The dealer did not tell us his name nor ask for ours. Then he looked and said they were out of stock. Honestly the worst car experience I have ever had and although my fiancé and I have had GMCs before, this made us not want to look again and have had much better service and time at multiple dealerships of other brands. If customers are prepared to spend a lot of money, it would probably be good business to show appreciation and good manners to those who walk through the door. More

SERVICE VISIT

This is a very bad Dealership.GM need to do something. 2008 Buick Enclave ok the transmission went out at 90k they told me that it was not under warranty. They told me that GM would only pay 1/2 to repair 2008 Buick Enclave ok the transmission went out at 90k they told me that it was not under warranty. They told me that GM would only pay 1/2 to repair it. They charged me $ 1600 and some change to fix it.. Well it went to 130k and it went out again and I new better but I took it back there again this time they told me that it need a new Transmission and it would be $5000? Well I talked the Sleezy sales Manager About a new Car and we talked about what they would give me for my car trade in he informed me that the 2008 was the biggest peace of crap that Buick ever made lots of problems? After that he offered me $2000 for it. I was very unhappy with this clown. I was not going give Auto Town any more of my hard earned money. Went to get my Buick from the service department Well the surprise never end they told me the I owed them $575 for the work they did to tell me the transmission was bad. I would hope That some one from GM would contact me about anything they can do to help. I have been a GM owner for 45 years and I am not so happy with you now. Mike More

SALES VISIT - USED

Old School Sleezy Car salesmen tactics. YoYo sales and more! Do not trust Auto Town. They have turned into THE shady car dealership. I used to trust Auto Town.Story time: They sold me a lemon 2 years ago. Ho Do not trust Auto Town. They have turned into THE shady car dealership. I used to trust Auto Town.Story time: They sold me a lemon 2 years ago. Horrible interest rate loan, forced me to buy an extended warranty by lieing to me and even changed the terms of my loan in between visits with them. This is called a Yo Yo sale and is technically illegal. They then cold called my wife. The sales rep was bragging about how they only work at Auto Town GMC to collect a W2. Inferring that he is evading taxes in an illegal trade. He then made claims that they are under 'new' management and was going to do everything he could to better our situation. After talking with him we found out they were never going to do anything to better our relationship.'The Criminal' told me he was only going to get me an idea of my trade in value before we moved forward with running credit. After we learned that they weren't doing anything special with the trade we opted out of moving forward. Then Auto Town Buick GMC ran my credit without my permission. This move here shows me why never to trust Auto Town. They employ criminals that DO NOT have your better interest be careful! More

SERVICE VISIT

Never come here. Please Worst dealer o have ever been to. I went in for a check engine light and they said it wasn't under warrenty , charged me $250 to diagnose it (150) an Worst dealer o have ever been to. I went in for a check engine light and they said it wasn't under warrenty , charged me $250 to diagnose it (150) and 100 for an oil change I didn't ask for and didn't need. Told me it would be $2000 to fix it. I went to another dealer the next day Andy they said it was covered under factory warrenty and fixed it for free. Also they were rude and acted like the customers w ed re a burden because I came and asked if the had the scan results after 2.5 hrs. I will never go back and have reported them to the BBB and gm More

SERVICE VISIT

Service manager Kris will not tell you the truth! The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck The day of purchasing my new 2018 Sierra, I noticed the rear bumper was hit as well as the rear tail light. They switched them out off another truck because they didn't have another truck like mine in stock. When through with purchase, I waited 1.5 hours for the truck to go to "outside Detail shop". Salesman drives up, truck is no cleaner than it left, inside windshield was filthy and a stain running down tailgate. I drive home 1.5 hours. Find two more paint issues. I call and schedule 3 days for Them to have my truck while out of town. Called the day I flew back into town to make sure it was done.Kris the service manager knew I would be gone 3 days and back late Friday, on the phone he says, no it's not done. "You go do what you have to, I'll call you when it's done." Now I call the sales manager, he says no it Maybe done by Tuesday.5 days now maybe to fix 2 scratches no bigger than a dime each and have it detailed correctly. Now I have to make a special trip tomorrow/ Sunday to get presses out of my truck that must be filed Monday.The sales manager waited till the last day to start the repairs, I'm sure the body guys don't get enough time to do anything done correctly because Kris can't do his job correctly and they don't respect the guy cuz he is a jerk. By the way the detail shop the salesman took my truck to for an hour and a half, Washman. Takes less than 2 minutes to go through the automated car wash.Don't expect the truth, they don't care who long you will be without your vehicle. More

.

1

...